We understand the importance of excellent customer service. Our Customer Service Team is fully trained and understands the need for a courteous, efficient, and respectful demeanor. We offer a 24/7 customer service operation as well as bi-lingual (Spanish/English) support. All Optotraffic Customer Service Team members are thoroughly trained regarding our client's program, equipment, software and processes. We have in place formal, written protocols for responding to routine customer service questions. Our Customer Service Team frequently handles inquires about the enforcement program, payment options, and hearing requests.