For over 10 years Optotraffic has provided our clients a comprehensive suite of back office support services for all of our public safety enforcement solutions. We offer the following services:
Citation & Notice Processing
From initial quality control check of potential violation events, to registration tag look ups, to law enforcement officer approval, to printing and mailing of citations and notices to violators, Optotraffic’s expert staff and systems can handle any type and volume of violations with exceptional performance and reliability.
Speed Accuracy Verification
Violators and the public in general often question the accuracy of automated speed enforcement systems. To address this concern, Optotraffic provides the daily calibration verification and we also have all of our speed sensors tested annually by an independent 3rd party to verify each sensor’s calibration. While these processes are important for conducting a high integrity program, Optotraffic goes one significant step further in partnership with local law enforcement. We offer to conduct an exclusive Field Accuracy Verification test for all of our automated speed enforcement deployments. This test sets the highest standard of proof for the accuracy of a vehicle speed measurement in the industry. Please contact us to learn more about this exclusive test protocol.
Program Statistics & Reporting
It is important to have comprehensive statistics and reports to support the benefits of our traffic safety enforcement programs. Through our proprietary, web based VioView™ software suite, clients have 24/7 access to their program data. All of our enforcement systems gather event data of varying types as they are capturing potential violations (e.g. vehicle counts, lane, speed, amber time, event time, date, geo location). Program financial performance is also summarized through our report portal. We offer both a standard list of the most common reports as well as the ability for each client to create their own custom reports.
A key advantage for all our automated enforcement systems is their portability. Whether pole mounted, pad mounted or a freestanding trailer, any enforcement system can be moved within hours. This enables our clients to deploy fewer systems throughout a given geography and optimizes the traffic calming impact over the life of the program since drivers don’t always know where enforcement is occurring.
- Who moves the enforcement systems? We do.
- Who maintains the enforcement systems? We do.
- Who repairs the enforcement systems? We do.
- Who has the final say in issuing citations? Our clients.
Court Proceedings and Adjudication Support
All of our clients depend on an accurate, complete and timely court package for each contested citation – and we deliver. From our intuitive, cloud-based court docket experience to our certified expert testimony, Optotraffic supports our clients to ensure the highest program integrity. With over 3 million citations issued and a court request rate of less than 1%, we are committed to providing the highest quality violations, thus minimizing the demand for court and jurisdictional resources.
Call Center Representatives
We understand the importance of excellent customer service. Our Customer Service Team is fully trained and understands the need for a courteous, efficient, and respectful demeanor. We offer bi-lingual (Spanish/English) support and typical hours are 8am to 5pm, Monday-Friday. All Optotraffic Customer Service Team members are thoroughly trained regarding each client’s program, enforcement equipment and business rules. Our Customer Service Team handles inquiries about the enforcement programs, payment options, and hearing requests.
Payment Processing & Collections
A lot of effort goes into issuing a valid citation for a traffic safety enforcement violation. As a PCI DSS Level 2 Service Provider, we offer reliable lockbox and credit card payment processing services. However, sometimes the violators ignore their lawful duty and don’t pay. In these circumstances, we offer our clients a menu of options that have successfully encouraged compliance while adhering to all applicable laws. Contact us to learn more.
We work with all of our clients to ensure everyone involved is properly trained and certified. Officials from law enforcement, public works, or administrative staff are trained before the enforcement program begins. This training is refreshed throughout the life of the program. As an added service, higher-level training for law enforcement officers by certified Maryland Police Training Standard Commission (MPTSC) instructors is also available.